Customer Relationship Management System Dataflow Diagram

Posted By namita on July 1, 2017
Customer Relationship Management System Data flow diagram is often used as a preliminary step to create an overview of the Customer without going into great detail, which can later be elaborated.it normally consists of overall application dataflow and processes of the Customer process. It contains all of the userflow and their entities such all the flow of Customer, Customer Feedback, Salesman, Product, Transaction, Offering, Schedule. All of the below diagrams has been used for the visualization of data processing and structured design of the Customer process and working flow.

Zero Level Data flow Diagram(0 Level DFD) of Customer Relationship Management System :

This is the Zero Level DFD of Customer Relationship Management System, where we have eloborated the high level process of Customer. It’s a basic overview of the whole Customer Relationship Management System or process being analyzed or modeled. It’s designed to be an at-a-glance view of Transaction,Offering and Schedule showing the system as a single high-level process, with its relationship to external entities of Customer,Customer Feedback and Salesman. It should be easily understood by a wide audience, including Customer,Salesman and Transaction In zero leve DFD of Customer Relationship Management System, we have described the high level flow of the Customer system.

High Level Entities and proccess flow of Customer Relationship Management System:

  • Managing all the Customer
  • Managing all the Customer Feedback
  • Managing all the Salesman
  • Managing all the Product
  • Managing all the Transaction
  • Managing all the Offering
  • Managing all the Schedule
Zero Level Data flow Diagram(0 Level DFD) of Customer Relationship Management System

First Level Data flow Diagram(1st Level DFD) of Customer Relationship Management System :

First Level DFD (1st Level) of Customer Relationship Management System shows how the system is divided into sub-systems (processes), each of which deals with one or more of the data flows to or from an external agent, and which together provide all of the functionality of the Customer Relationship Management System system as a whole. It also identifies internal data stores of Schedule, Offering, Transaction, Product, Salesman that must be present in order for the Customer system to do its job, and shows the flow of data between the various parts of Customer, Salesman, Offering, Schedule, Transaction of the system. DFD Level 1 provides a more detailed breakout of pieces of the 1st level DFD. You will highlight the main functionalities of Customer.

Main entities and output of First Level DFD (1st Level DFD):

  • Processing Customer records and generate report of all Customer
  • Processing Customer Feedback records and generate report of all Customer Feedback
  • Processing Salesman records and generate report of all Salesman
  • Processing Product records and generate report of all Product
  • Processing Transaction records and generate report of all Transaction
  • Processing Offering records and generate report of all Offering
  • Processing Schedule records and generate report of all Schedule
First Level Data flow Diagram(1st Level DFD) of Customer Relationship Management System

Second Level Data flow Diagram(2nd Level DFD) of Customer Relationship Management System :

DFD Level 2 then goes one step deeper into parts of Level 1 of Customer. It may require more functionalities of Customer to reach the necessary level of detail about the Customer functioning. First Level DFD (1st Level) of Customer Relationship Management System shows how the system is divided into sub-systems (processes). The 2nd Level DFD contains more details of Schedule, Offering, Transaction, Product, Salesman, Customer Feedback, Customer.

Low level functionalities of Customer Relationship Management System

  • Admin logins to the system and manage all the functionalities of Customer Relationship Management System
  • Admin can add, edit, delete and view the records of Customer, Salesman, Transaction, Schedule
  • Admin can manage all the details of Customer Feedback, Product, Offering
  • Admin can also generate reports of Customer, Customer Feedback, Salesman, Product, Transaction, Offering
  • Admin can search the details of Customer Feedback, Transaction, Offering
  • Admin can apply different level of filters on report of Customer, Product, Transaction
  • Admin can tracks the detailed information of Customer Feedback, Salesman, Product, , Transaction
Second Level Data flow Diagram(2nd Level DFD) of Customer Relationship Management System
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