Helpdesk Ticketing System Android Project

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Posted By freeproject on September 4, 2020

Android Project on Helpdesk Ticketing System

Android and MySQL project on Helpdesk Ticketing System is an android based project and we have developed this project in Android Studio, we can manage Ticket, Client, Issue, Helpdesk, Tracker and Support from this project. The main objective to develop Android project on Helpdesk Ticketing System is to provide android app on Helpdesk Ticketing System to customer, from where user can use it from his mobile device. Android project on Helpdesk Ticketing System is compatible with all android mobiles. So user can install and configure it on their mobile devices. If you have any specific requirements then We can develop major android projects on Helpdesk Ticketing System according to requirements.

In this project, there are various type of modules available to manage Ticket, Client, Tracker. We can also generate reports for Client, Ticket, Helpdesk, Support. Here the Ticket module manage all the operations of Ticket, Client module can manage Client, Issue module is normally developed for managing Issue, Helpdesk module manages Helpdesk operations, Tracker module has been implemented to manage Tracker.

This is also a Major Helpdesk Ticketing System Project on Android, which you can submit in final year android project. But if you need Mini android Project on Helpdesk Ticketing System then we can develop it also. Also if you are looking for DBMS Project on Helpdesk Ticketing System then you can develop it in Android and MySQL. We have implemented advance search feature for searching records on various criteria for Client, Ticket, Tracker also admin can perform Create, read, update and delete (CRUD) operations on Issue, Helpdesk, Support. In this project all the modules like Ticket, Helpdesk, Client are tightly coupled and we can track the informations easily. If you are looking for Free Helpdesk Ticketing System Project in Android, then you can visit our free projects section.


Modules of the Helpdesk Ticketing System

These are the main modules of the project:

  • Ticket Module : We can create, read, update and delete Ticket from this module
  • Client Module : All the operations related to Client, is managed by this module
  • Issue Module : Issue Module is used to manage the Issue
  • Helpdesk Module : It has been developed for managing the Helpdesk
  • Tracker Module : It manages the Tracker
  • Support Module : Support operations will be managed by Support module

Reports of the Helpdesk Ticketing System

  • Admin can generate report on Ticket, Client on various search criteria
  • Admin can export the report of Issue, Helpdesk, Tracker in excel format
  • All the reports of Ticket, Issue, Helpdesk, Tracker can also be viewed on web interface
  • Admin will be able to export the report of Ticket, Client, Tracker, Issue in PDF format
  • Print functionality has been implemented wtih all reports

Features of Helpdesk Ticketing System

  • Search module has been implemented to search Client, Ticket, Tracker, Support
  • Helpdesk Ticketing System is an online web based application, from which user can easily manage Ticket details, Issue details, Helpdesk details from browser
  • Admin user will be able to track all the information of Ticket, Client, Issue ect
  • Admin has rights to edit, add, delete and update the records of Helpdesk, Tracker, Support
  • Web Interface has been provided for managing Issue, Tracker, Ticket

Helpdesk Ticketing System Software Requirements:

  • MySQL : For database we are using MySQL, you can use any version of MySQL
  • Android Studio : We have used Android Studio for developing this project
  • XAMP : We need XAMP server for delopying admin web app and WebApi

Helpdesk Ticketing System Technology Stack:

  • Android : All the frontend logic has been written in Android Java
  • MySQL : We have used MySQL database in this project
  • PHP : All of the WebAPI has been developed in PHP

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