GoLang Project On Helpdesk Ticketing System

Posted By freeproject on September 7, 2017
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Objective of GoLang Project On Helpdesk Ticketing System

The main objective of the GoLang Project On Helpdesk Ticketing System is to manage the details of Ticket, Ticket Type, Client, Issue, Helpdesk. It manages all the information about Ticket, Support, Helpdesk, Ticket. The project is totally built at administrative end and thus only the administrator is guaranteed the access. The purpose of the project is to build an application program to reduce the manual work for managing the Ticket, Ticket Type, Support, Client. It tracks all the details about the Client, Issue, Helpdesk.

Functionalities provided by GoLang Project On Helpdesk Ticketing System are as follows:

  • Provides the searching facilities based on various factors. Such as Ticket, Client, Issue, Helpdesk
  • College Management System also sells the employees details online for students details, employees details, courses.
  • It tracks all the information of Ticket Type, Support, Issue ect
  • Manage the information of Ticket Type
  • Shows the information and description of the Ticket, Client
  • To increase efficiency of managing the Ticket, Ticket Type
  • It deals with monitoring the information and transactions of Issue.
  • Manage the information of Ticket
  • Editing, adding and updating of Records is improved which results in proper resource management of Ticket data.
  • Manage the information of Issue
  • Integration of all records of Helpdesk.

Report generation:

  • It generates the report on Ticket, Ticket Type, Support
  • Provide filter reports on Client, Issue, Helpdesk
  • You can easily export PDF for the Ticket, Support, Issue
  • Application also provides excel export for Ticket Type, Client, Helpdesk
  • You can also export the report into csv format for Ticket, Ticket Type, Helpdesk

Limitation of GoLang Project On Helpdesk Ticketing System

  • Excel export has not been developed for Support, Issue due to some criticality.
  • The transactions are executed in off-line mode, hence on-line data for Ticket, Ticket Type capture and modification is not possible.
  • Off-line reports of Ticket, Client, Helpdesk cannot be generated due to batch mode execution.

Input Data and Validation of GoLang Project On Helpdesk Ticketing System

  • All the fields such as Ticket, Client, Helpdesk are validated and does not take invalid values
  • Each form for Ticket, Ticket Type, Support can not accept blank value fields
  • Avoiding errors in data
  • Controlling amount of input

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