iOS Swift Project On Helpdesk Ticketing System

Posted By freeproject on January 13, 2018

Objective of iOS Swift Project On Helpdesk Ticketing System

The main objective of the iOS Swift Project On Helpdesk Ticketing System is to manage the details of Issue, Ticket Type, Support, Tracker,Ticket. It manages all the information about Issue, Helpdesk, Ticket, Issue. The project is totally built at administrative end and thus only the administrator is guaranteed the access. The purpose of the project is to build an application program to reduce the manual work for managing the Issue, Ticket Type, Helpdesk, Support. It tracks all the details about the Support, Tracker,Ticket.

Functionalities provided by iOS Swift Project On Helpdesk Ticketing System are as follows:

  • Provides the searching facilities based on various factors. Such as Issue, Support, Tracker, Ticket
  • College Management System also sells the employees details online for students details, employees details, courses.
  • It tracks all the information of Ticket Type, Helpdesk, Tracker ect
  • Manage the information of Ticket Type
  • Shows the information and description of the Issue, Support
  • To increase efficiency of managing the Issue, Ticket Type
  • It deals with monitoring the information and transactions of Tracker.
  • Manage the information of Issue
  • Editing, adding and updating of Records is improved which results in proper resource management of Issue data.
  • Manage the information of Tracker
  • Integration of all records of Ticket.

Report generation:

  • It generates the report on Issue, Ticket Type, Helpdesk
  • Provide filter reports on Support, Tracker,Ticket
  • You can easily export PDF for the Issue, Helpdesk, Tracker
  • Application also provides excel export for Ticket Type, Support,Ticket
  • You can also export the report into csv format for Issue, Ticket Type,Ticket

Limitation of iOS Swift Project On Helpdesk Ticketing System

  • Excel export has not been developed for Helpdesk, Tracker due to some criticality.
  • The transactions are executed in off-line mode, hence on-line data for Issue, Ticket Type capture and modification is not possible.
  • Off-line reports of Issue, Support, Ticket cannot be generated due to batch mode execution.

Input Data and Validation of iOS Swift Project On Helpdesk Ticketing System

  • All the fields such as Issue, Support, Ticket are validated and does not take invalid values
  • Each form for Issue, Ticket Type, Helpdesk can not accept blank value fields
  • Avoiding errors in data
  • Controlling amount of input

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