MEAN Project On Helpdesk Management System

Posted By freeproject on September 7, 2017

Objective of MEAN Project On Helpdesk Management System

The main objective of the MEAN Project On Helpdesk Management System is to manage the details of FAQ,Help Desk, issues, Track, Ticket. It manages all the information about FAQ, Network, Ticket, FAQ. The project is totally built at administrative end and thus only the administrator is guaranteed the access. The purpose of the project is to build an application program to reduce the manual work for managing the FAQ, Help Desk, Network, issues. It tracks all the details about the issues, Track, Ticket.

Functionalities provided by MEAN Project On Helpdesk Management System are as follows:

  • Provides the searching facilities based on various factors. Such as FAQ, issues, Track, Ticket
  • College Management System also sells the employees details online for students details, employees details, courses.
  • It tracks all the information of Help Desk, Network, Track ect
  • Manage the information of Help Desk
  • Shows the information and description of the FAQ, issues
  • To increase efficiency of managing the FAQ, Help Desk
  • It deals with monitoring the information and transactions of Track.
  • Manage the information of FAQ
  • Editing, adding and updating of Records is improved which results in proper resource management of FAQ data.
  • Manage the information of Track
  • Integration of all records of Ticket.

Report generation:

  • It generates the report on FAQ,Help Desk, Network
  • Provide filter reports on issues, Track, Ticket
  • You can easily export PDF for the FAQ, Network, Track
  • Application also provides excel export for Help Desk, issues, Ticket
  • You can also export the report into csv format for FAQ,Help Desk, Ticket

Limitation of MEAN Project On Helpdesk Management System

  • Excel export has not been developed for Network, Track due to some criticality.
  • The transactions are executed in off-line mode, hence on-line data for FAQ, Help Desk capture and modification is not possible.
  • Off-line reports of FAQ, issues, Ticket cannot be generated due to batch mode execution.

Input Data and Validation of MEAN Project On Helpdesk Management System

  • All the fields such as FAQ, issues, Ticket are validated and does not take invalid values
  • Each form for FAQ,Help Desk, Network can not accept blank value fields
  • Avoiding errors in data
  • Controlling amount of input

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