NodeJS Project On Helpdesk Management System

Posted By freeproject on June 16, 2017

Objective of NodeJS Project On Helpdesk Management System

The main objective of the NodeJS Project On Helpdesk Management System is to manage the details of Ticket, Problem,Help Desk, Track, FAQ. It manages all the information about Ticket, issues, FAQ, Ticket. The project is totally built at administrative end and thus only the administrator is guaranteed the access. The purpose of the project is to build an application program to reduce the manual work for managing the Ticket, Problem, issues, Help Desk. It tracks all the details about the Help Desk, Track, FAQ.

Functionalities provided by NodeJS Project On Helpdesk Management System are as follows:

  • Provides the searching facilities based on various factors. Such as Ticket, Help Desk, Track, FAQ
  • College Management System also sells the employees details online for students details, employees details, courses.
  • It tracks all the information of Problem, issues, Track ect
  • Manage the information of Problem
  • Shows the information and description of the Ticket, Help Desk
  • To increase efficiency of managing the Ticket, Problem
  • It deals with monitoring the information and transactions of Track.
  • Manage the information of Ticket
  • Editing, adding and updating of Records is improved which results in proper resource management of Ticket data.
  • Manage the information of Track
  • Integration of all records of FAQ.

Report generation:

  • It generates the report on Ticket, Problem, issues
  • Provide filter reports on Help Desk, Track, FAQ
  • You can easily export PDF for the Ticket, issues, Track
  • Application also provides excel export for Problem,Help Desk, FAQ
  • You can also export the report into csv format for Ticket, Problem, FAQ

Limitation of NodeJS Project On Helpdesk Management System

  • Excel export has not been developed for issues, Track due to some criticality.
  • The transactions are executed in off-line mode, hence on-line data for Ticket, Problem capture and modification is not possible.
  • Off-line reports of Ticket, Help Desk, FAQ cannot be generated due to batch mode execution.

Input Data and Validation of NodeJS Project On Helpdesk Management System

  • All the fields such as Ticket, Help Desk, FAQ are validated and does not take invalid values
  • Each form for Ticket, Problem, issues can not accept blank value fields
  • Avoiding errors in data
  • Controlling amount of input

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