NodeJS Project On Helpdesk Ticketing System

Posted By freeproject on June 16, 2017

Objective of NodeJS Project On Helpdesk Ticketing System

The main objective of the NodeJS Project On Helpdesk Ticketing System is to manage the details of Helpdesk, Tracker,Ticket, Support, Issue. It manages all the information about Helpdesk, Client, Issue, Helpdesk. The project is totally built at administrative end and thus only the administrator is guaranteed the access. The purpose of the project is to build an application program to reduce the manual work for managing the Helpdesk, Tracker, Client, Ticket. It tracks all the details about the Ticket, Support, Issue.

Functionalities provided by NodeJS Project On Helpdesk Ticketing System are as follows:

  • Provides the searching facilities based on various factors. Such as Helpdesk, Ticket, Support, Issue
  • College Management System also sells the employees details online for students details, employees details, courses.
  • It tracks all the information of Tracker, Client, Support ect
  • Manage the information of Tracker
  • Shows the information and description of the Helpdesk, Ticket
  • To increase efficiency of managing the Helpdesk, Tracker
  • It deals with monitoring the information and transactions of Support.
  • Manage the information of Helpdesk
  • Editing, adding and updating of Records is improved which results in proper resource management of Helpdesk data.
  • Manage the information of Support
  • Integration of all records of Issue.

Report generation:

  • It generates the report on Helpdesk, Tracker, Client
  • Provide filter reports on Ticket, Support, Issue
  • You can easily export PDF for the Helpdesk, Client, Support
  • Application also provides excel export for Tracker,Ticket, Issue
  • You can also export the report into csv format for Helpdesk, Tracker, Issue

Limitation of NodeJS Project On Helpdesk Ticketing System

  • Excel export has not been developed for Client, Support due to some criticality.
  • The transactions are executed in off-line mode, hence on-line data for Helpdesk, Tracker capture and modification is not possible.
  • Off-line reports of Helpdesk, Ticket, Issue cannot be generated due to batch mode execution.

Input Data and Validation of NodeJS Project On Helpdesk Ticketing System

  • All the fields such as Helpdesk, Ticket, Issue are validated and does not take invalid values
  • Each form for Helpdesk, Tracker, Client can not accept blank value fields
  • Avoiding errors in data
  • Controlling amount of input

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