Features of Introduction of Help Desk Ticketing System

Posted By freeproject on September 23, 2016

Functionalities provided by Help Desk Ticketing System are as follows:

  • Provides the searching facilities based on various factors. Such as email, viruses, network issues
  • Help Desk Ticketing System also manage the tickets regarding general issues details online for email, viruses, network issues.
  • It tracks all the information of email, viruses, network issues ect
  • Manage the information of internet issues
  • Shows the information and description of the issues
  • To increase efficiency of managing the email, viruses
  • It deals with monitoring the information and transaction of email.
  • Manage the information of customer
  • Editing, adding and updating of Records is improved which results in proper resource management of Help Desk Ticketing System data.
  • Manage the information of users
  • Integration of all records of Help Desk.

Report generation:

  • It generates the report on email, viruses, network issues
  • Provide filter reports on email, viruses, network issues
  • You can easily export PDF for the email, viruses, network issues
  • Application also provides excel export for email, viruses, network issues
  • You can also export the report into csv format for email, viruses, network issues