We have developed this project for enhacing the features of Ticket Support or Help Desk System. Normally in a big companies each and every request is made a ticket system and after that there is a process flow for it. We have developed a system which supports the ticketing system, where client/user can create the ticket and check the flow of the process. Our project Ticket Support System is not only provide an online help desk, but will empower to manage and keep tickets in check, too. They can also communicate on the ticket issue. This project has been developed on Java, JSP and MySQL platform which runs over the Tomcat Server. You can also easily configure it with NetBeans and Eclipse IDE.