Helpdesk Management System Dataflow Diagram

Posted By namita on July 4, 2017

Helpdesk Management System Data flow diagram is often used as a preliminary step to create an overview of the Helpdesk without going into great detail, which can later be elaborated.it normally consists of overall application dataflow and processes of the Helpdesk process. It contains all of the userflow and their entities such all the flow of Helpdesk, Ticket, Issues, Track, Network, FAQ, Problem. All of the below diagrams has been used for the visualization of data processing and structured design of the Helpdesk process and working flow.


Zero Level Data flow Diagram(0 Level DFD) of Helpdesk Management System :

This is the Zero Level DFD of Helpdesk Management System, where we have eloborated the high level process of Helpdesk. It’s a basic overview of the whole Helpdesk Management System or process being analyzed or modeled. It’s designed to be an at-a-glance view of Network,FAQ and Problem showing the system as a single high-level process, with its relationship to external entities of Helpdesk,Ticket and Issues. It should be easily understood by a wide audience, including Helpdesk,Issues and Network In zero leve DFD of Helpdesk Management System, we have described the high level flow of the Helpdesk system.

High Level Entities and proccess flow of Helpdesk Management System:

  • Managing all the Helpdesk
  • Managing all the Ticket
  • Managing all the Issues
  • Managing all the Track
  • Managing all the Network
  • Managing all the FAQ
  • Managing all the Problem
Zero Level Data flow Diagram(0 Level DFD) of Helpdesk Management System

First Level Data flow Diagram(1st Level DFD) of Helpdesk Management System :

First Level DFD (1st Level) of Helpdesk Management System shows how the system is divided into sub-systems (processes), each of which deals with one or more of the data flows to or from an external agent, and which together provide all of the functionality of the Helpdesk Management System system as a whole. It also identifies internal data stores of Problem, FAQ, Network, Track, Issues that must be present in order for the Helpdesk system to do its job, and shows the flow of data between the various parts of Helpdesk, Issues, FAQ, Problem, Network of the system. DFD Level 1 provides a more detailed breakout of pieces of the 1st level DFD. You will highlight the main functionalities of Helpdesk.

Main entities and output of First Level DFD (1st Level DFD):

  • Processing Helpdesk records and generate report of all Helpdesk
  • Processing Ticket records and generate report of all Ticket
  • Processing Issues records and generate report of all Issues
  • Processing Track records and generate report of all Track
  • Processing Network records and generate report of all Network
  • Processing FAQ records and generate report of all FAQ
  • Processing Problem records and generate report of all Problem
First Level Data flow Diagram(1st Level DFD) of Helpdesk Management System

Second Level Data flow Diagram(2nd Level DFD) of Helpdesk Management System :

DFD Level 2 then goes one step deeper into parts of Level 1 of Helpdesk. It may require more functionalities of Helpdesk to reach the necessary level of detail about the Helpdesk functioning. First Level DFD (1st Level) of Helpdesk Management System shows how the system is divided into sub-systems (processes). The 2nd Level DFD contains more details of Problem, FAQ, Network, Track, Issues, Ticket, Helpdesk.

Low level functionalities of Helpdesk Management System

  • Admin logins to the system and manage all the functionalities of Helpdesk Management System
  • Admin can add, edit, delete and view the records of Helpdesk, Issues, Network, Problem
  • Admin can manage all the details of Ticket, Track, FAQ
  • Admin can also generate reports of Helpdesk, Ticket, Issues, Track, Network, FAQ
  • Admin can search the details of Ticket, Network, FAQ
  • Admin can apply different level of filters on report of Helpdesk, Track, Network
  • Admin can tracks the detailed information of Ticket, Issues, Track, , Network
Second Level Data flow Diagram(2nd Level DFD) of Helpdesk Management System
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