Helpdesk Management System Class Diagram

Posted By freeproject on August 2, 2017

Helpdesk Management System Class Diagram describes the structure of a Helpdesk Management System classes, their attributes, operations (or methods), and the relationships among objects. The main classes of the Helpdesk Management System are Help Desk, Ticket, issues, Track, Network, FAQ.

Classes of Helpdesk Management System Class Diagram:

  • Help Desk Class : Manage all the operations of Help Desk
  • Ticket Class : Manage all the operations of Ticket
  • issues Class : Manage all the operations of issues
  • Track Class : Manage all the operations of Track
  • Network Class : Manage all the operations of Network
  • FAQ Class : Manage all the operations of FAQ

Classes and their attributes of Helpdesk Management System Class Diagram:

  • Help Desk Attributes : helpdesk_id, helpdesk_ticket_id, helpdesk_name, helpdesk_number, helpdesk_type, helpdesk_description
  • Ticket Attributes : ticket_id, ticket_customer_id, ticket_type, ticket_date, ticket_description
  • issues Attributes : issue_id, issue_developer_id, issue_tester_id, issue_title, issue_type, issue_description
  • Track Attributes : track_id, track_issue_id, track_date, track_place, track_type, track_description
  • Network Attributes : network_id, network_name, network_type, network_description
  • FAQ Attributes : FAQ_id, FAQ_name, FAQ_type, FAQ_description

Classes and their methods of Helpdesk Management System Class Diagram:

  • Help Desk Methods : addHelp Desk(), editHelp Desk(), deleteHelp Desk(), updateHelp Desk(), saveHelp Desk(), searchHelp Desk()
  • Ticket Methods : addTicket(), editTicket(), deleteTicket(), updateTicket(), saveTicket(), searchTicket()
  • issues Methods : addissues(), editissues(), deleteissues(), updateissues(), saveissues(), searchissues()
  • Track Methods : addTrack(), editTrack(), deleteTrack(), updateTrack(), saveTrack(), searchTrack()
  • Network Methods : addNetwork(), editNetwork(), deleteNetwork(), updateNetwork(), saveNetwork(), searchNetwork()
  • FAQ Methods : addFAQ(), editFAQ(), deleteFAQ(), updateFAQ(), saveFAQ(), searchFAQ()

Class Diagram of Helpdesk Management System :

Class Diagram Image: 
Helpdesk Management System Class Diagram
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