Helpdesk Ticketing System Class Diagram

Posted By freeproject on August 2, 2017

Helpdesk Ticketing System Class Diagram describes the structure of a Helpdesk Ticketing System classes, their attributes, operations (or methods), and the relationships among objects. The main classes of the Helpdesk Ticketing System are Ticket, Support, Helpdesk, Client, Issue, Track.

Classes of Helpdesk Ticketing System Class Diagram:

  • Ticket Class : Manage all the operations of Ticket
  • Support Class : Manage all the operations of Support
  • Helpdesk Class : Manage all the operations of Helpdesk
  • Client Class : Manage all the operations of Client
  • Issue Class : Manage all the operations of Issue
  • Track Class : Manage all the operations of Track

Classes and their attributes of Helpdesk Ticketing System Class Diagram:

  • Ticket Attributes : ticket_id, ticket_customer_id, ticket_type, ticket_date, ticket_description
  • Support Attributes : support_id, support_name, support_mobile, support_email, support_username, support_password, support_address
  • Helpdesk Attributes : helpdesk_id, helpdesk_ticket_id, helpdesk_name, helpdesk_number, helpdesk_type, helpdesk_description
  • Client Attributes : client_id, client_name, client_mobile, client_email, client_username, client_password, client_address
  • Issue Attributes : issue_id, issue_developer_id, issue_tester_id, issue_title, issue_type, issue_description
  • Track Attributes : track_id, track_issue_id, track_date, track_place, track_type, track_description

Classes and their methods of Helpdesk Ticketing System Class Diagram:

  • Ticket Methods : addTicket(), editTicket(), deleteTicket(), updateTicket(), saveTicket(), searchTicket()
  • Support Methods : addSupport(), editSupport(), deleteSupport(), updateSupport(), saveSupport(), searchSupport()
  • Helpdesk Methods : addHelpdesk(), editHelpdesk(), deleteHelpdesk(), updateHelpdesk(), saveHelpdesk(), searchHelpdesk()
  • Client Methods : addClient(), editClient(), deleteClient(), updateClient(), saveClient(), searchClient()
  • Issue Methods : addIssue(), editIssue(), deleteIssue(), updateIssue(), saveIssue(), searchIssue()
  • Track Methods : addTrack(), editTrack(), deleteTrack(), updateTrack(), saveTrack(), searchTrack()

Class Diagram of Helpdesk Ticketing System :

Class Diagram Image: 
Helpdesk Ticketing System Class Diagram
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