CRM Application System Use Case Diagram

Posted By freeproject on July 24, 2017

This Use Case Diagram is a graphic depiction of the interactions among the elements of CRM Application System. It represents the methodology used in system analysis to identify, clarify, and organize system requirements of CRM Application System. The main actors of CRM Application System in this Use Case Diagram are: Super Admin, System User, Company, Customer, who perform the different type of use cases such as Manage Customer, Manage Customer Feedback, Manage Salesman, Manage Product, Manage Transaction, Manage Offering, Manage Schedule, Manage Users and Full CRM Application System Operations. Major elements of the UML use case diagram of CRM Application System are shown on the picture below.

The relationships between and among the actors and the use cases of CRM Application System:

  • Super Admin Entity : Use cases of Super Admin are Manage Customer, Manage Customer Feedback, Manage Salesman, Manage Product, Manage Transaction, Manage Offering, Manage Schedule, Manage Users and Full CRM Application System Operations
  • System User Entity : Use cases of System User are Manage Customer, Manage Customer Feedback, Manage Salesman, Manage Product, Manage Transaction, Manage Offering, Manage Schedule
  • Company Entity : Use cases of Company are Create Customer Relationship, Check Requests, Add Commnets, Change Request Status
  • Customer Entity : Use cases of Customer are Create Tcikets, Add Comments, View Tickets, Ticket History

Use Case Diagram of CRM Application System :

CRM Application System Use Case Diagram
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