Helpdesk Ticketing System Use Case Diagram

Posted By freeproject on July 24, 2017

This Use Case Diagram is a graphic depiction of the interactions among the elements of Helpdesk Ticketing System. It represents the methodology used in system analysis to identify, clarify, and organize system requirements of Helpdesk Ticketing System. The main actors of Helpdesk Ticketing System in this Use Case Diagram are: Super Admin, System User, Client, Support, who perform the different type of use cases such as Manage Ticket, Manage Support, Manage Helpdesk, Manage Client, Manage Issue, Manage Tracker, Manage Ticket Type, Manage Users and Full Helpdesk Ticketing System Operations. Major elements of the UML use case diagram of Helpdesk Ticketing System are shown on the picture below.

The relationships between and among the actors and the use cases of Helpdesk Ticketing System:

  • Super Admin Entity : Use cases of Super Admin are Manage Ticket, Manage Support, Manage Helpdesk, Manage Client, Manage Issue, Manage Tracker, Manage Ticket Type, Manage Users and Full Helpdesk Ticketing System Operations
  • System User Entity : Use cases of System User are Manage Ticket, Manage Support, Manage Helpdesk, Manage Client, Manage Issue, Manage Tracker, Manage Ticket Type
  • Client Entity : Use cases of Client are Create Tickets, Add Comments, Check Status
  • Support Entity : Use cases of Support are Viiew Tickets, Search Clients, Change Status, Add Comments

Use Case Diagram of Helpdesk Ticketing System :

 Helpdesk Ticketing System Use Case Diagram
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