Ticket Support System (Helpdesk) Dataflow Diagram

Posted By freeproject on April 24, 2017

Ticket Support System Data flow diagram is often used as a preliminary step to create an overview of the Ticket Support without going into great detail, which can later be elaborated.it normally consists of overall application dataflow and processes of the Ticket Support process. It contains all of the userflow and their entities such all the flow of Ticket, Support, Help Desk, Client, Issue, Tracker, Ticket Type. All of the below diagrams has been used for the visualization of data processing and structured design of the Ticket Support process and working flow.


Zero Level Data flow Diagram(0 Level DFD) of Ticket Support System :

This is the Zero Level DFD of Ticket Support System, where we have eloborated the high level process of Ticket Support. It’s a basic overview of the whole Ticket Support System or process being analyzed or modeled. It’s designed to be an at-a-glance view of Issue,Tracker and Ticket Type showing the system as a single high-level process, with its relationship to external entities of Ticket,Support and Help Desk. It should be easily understood by a wide audience, including Ticket,Help Desk and Issue In zero leve DFD of Ticket Support System, we have described the high level flow of the Ticket Support system.

High Level Entities and proccess flow of Ticket Support System:

  • Managing all the Ticket
  • Managing all the Support
  • Managing all the Help Desk
  • Managing all the Client
  • Managing all the Issue
  • Managing all the Tracker
  • Managing all the Ticket Type
Zero Level DFD Ticket Support System

First Level Data flow Diagram(1st Level DFD) of Ticket Support System :

First Level DFD (1st Level) of Ticket Support System shows how the system is divided into sub-systems (processes), each of which deals with one or more of the data flows to or from an external agent, and which together provide all of the functionality of the Ticket Support System system as a whole. It also identifies internal data stores of Ticket Type, Tracker, Issue, Client, Help Desk that must be present in order for the Ticket Support system to do its job, and shows the flow of data between the various parts of Ticket, Help Desk, Tracker, Ticket Type, Issue of the system. DFD Level 1 provides a more detailed breakout of pieces of the 1st level DFD. You will highlight the main functionalities of Ticket Support.

Main entities and output of First Level DFD (1st Level DFD):

  • Processing Ticket records and generate report of all Ticket
  • Processing Support records and generate report of all Support
  • Processing Help Desk records and generate report of all Help Desk
  • Processing Client records and generate report of all Client
  • Processing Issue records and generate report of all Issue
  • Processing Tracker records and generate report of all Tracker
  • Processing Ticket Type records and generate report of all Ticket Type
First Level DFD Ticket Support System

Second Level Data flow Diagram(2nd Level DFD) of Ticket Support System :

DFD Level 2 then goes one step deeper into parts of Level 1 of Ticket Support. It may require more functionalities of Ticket Support to reach the necessary level of detail about the Ticket Support functioning. First Level DFD (1st Level) of Ticket Support System shows how the system is divided into sub-systems (processes). The 2nd Level DFD contains more details of Ticket Type, Tracker, Issue, Client, Help Desk, Support, Ticket.

Low level functionalities of Ticket Support System

  • Admin logins to the system and manage all the functionalities of Ticket Support System
  • Admin can add, edit, delete and view the records of Ticket, Help Desk, Issue, Ticket Type
  • Admin can manage all the details of Support, Client, Tracker
  • Admin can also generate reports of Ticket, Support, Help Desk, Client, Issue, Tracker
  • Admin can search the details of Support, Issue, Tracker
  • Admin can apply different level of filters on report of Ticket, Client, Issue
  • Admin can tracks the detailed information of Support, Help Desk, Client, , Issue
Second Level DFD Ticket Support System
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