Helpdesk Management System UML Diagram

Posted By freeproject on March 22, 2018

Helpdesk Management System Activity Diagram

Posted By freeproject on March 13, 2018

This is the Activity UML diagram of Helpdesk Management System which shows the flows between the activity of Ticket, Ticket Type, Client, Helpdesk, Issue. The main activity involved in this UML Activity Diagram of Helpdesk Management System are as follows:

  • Ticket Activity
  • Ticket Type Activity
  • Client Activity
  • Helpdesk Activity
  • Issue Activity

Features of the Activity UML diagram of Helpdesk Management System

  • Admin User can search Ticket, view description of a selected Ticket, add Ticket, update Ticket and delete Ticket.
  • Its shows the activity flow of editing, adding and updating of Ticket Type
  • User will be able to search and generate report of Client, Helpdesk, Issue
  • All objects such as (Ticket, Ticket Type, Issue) are interlinked
  • Its shows the full description and flow of Ticket, Helpdesk, Issue, Client, Ticket Type
Helpdesk Management System Activity Diagram

Helpdesk Management System Class Diagram

Posted By freeproject on August 2, 2017

Helpdesk Management System Class Diagram describes the structure of a Helpdesk Management System classes, their attributes, operations (or methods), and the relationships among objects. The main classes of the Helpdesk Management System are Help Desk, Ticket, issues, Track, Network, FAQ.

Classes of Helpdesk Management System Class Diagram:

  • Help Desk Class : Manage all the operations of Help Desk
  • Ticket Class : Manage all the operations of Ticket
  • issues Class : Manage all the operations of issues
  • Track Class : Manage all the operations of Track
  • Network Class : Manage all the operations of Network
  • FAQ Class : Manage all the operations of FAQ

Classes and their attributes of Helpdesk Management System Class Diagram:

  • Help Desk Attributes : helpdesk_id, helpdesk_ticket_id, helpdesk_name, helpdesk_number, helpdesk_type, helpdesk_description
  • Ticket Attributes : ticket_id, ticket_customer_id, ticket_type, ticket_date, ticket_description
  • issues Attributes : issue_id, issue_developer_id, issue_tester_id, issue_title, issue_type, issue_description
  • Track Attributes : track_id, track_issue_id, track_date, track_place, track_type, track_description
  • Network Attributes : network_id, network_name, network_type, network_description
  • FAQ Attributes : FAQ_id, FAQ_name, FAQ_type, FAQ_description

Classes and their methods of Helpdesk Management System Class Diagram:

  • Help Desk Methods : addHelp Desk(), editHelp Desk(), deleteHelp Desk(), updateHelp Desk(), saveHelp Desk(), searchHelp Desk()
  • Ticket Methods : addTicket(), editTicket(), deleteTicket(), updateTicket(), saveTicket(), searchTicket()
  • issues Methods : addissues(), editissues(), deleteissues(), updateissues(), saveissues(), searchissues()
  • Track Methods : addTrack(), editTrack(), deleteTrack(), updateTrack(), saveTrack(), searchTrack()
  • Network Methods : addNetwork(), editNetwork(), deleteNetwork(), updateNetwork(), saveNetwork(), searchNetwork()
  • FAQ Methods : addFAQ(), editFAQ(), deleteFAQ(), updateFAQ(), saveFAQ(), searchFAQ()

Class Diagram of Helpdesk Management System :

Class Diagram Image: 
Helpdesk Management System Class Diagram

Helpdesk Management System Component Diagram

Posted By freeproject on February 8, 2018

This is a Component diagram of Helpdesk Management System which shows components, provided and required interfaces, ports, and relationships between the Support, Ticket Type, Issue, Helpdesk and Client. This type of diagrams is used in Component-Based Development (CBD) to describe systems with Service-Oriented Architecture (SOA). Helpdesk Management System UML component diagram, describes the organization and wiring of the physical components in a system.

Components of UML Component Diagram of Helpdesk Management System:

  • Support Component
  • Ticket Type Component
  • Issue Component
  • Helpdesk Component
  • Client Component

Featues of Helpdesk Management System Component Diagram:

  • You can show the models the components of Helpdesk Management System.
  • Model the database schema of Helpdesk Management System
  • Model the executables of an application of Helpdesk Management System
  • Model the system's source code of Helpdesk Management System
Component Diagram: 

Helpdesk Management System Dataflow Diagram

Posted By namita on July 4, 2017

Helpdesk Management System Data flow diagram is often used as a preliminary step to create an overview of the Helpdesk without going into great detail, which can later be elaborated.it normally consists of overall application dataflow and processes of the Helpdesk process. It contains all of the userflow and their entities such all the flow of Helpdesk, Ticket, Issues, Track, Network, FAQ, Problem. All of the below diagrams has been used for the visualization of data processing and structured design of the Helpdesk process and working flow.


Zero Level Data flow Diagram(0 Level DFD) of Helpdesk Management System :

This is the Zero Level DFD of Helpdesk Management System, where we have eloborated the high level process of Helpdesk. It’s a basic overview of the whole Helpdesk Management System or process being analyzed or modeled. It’s designed to be an at-a-glance view of Network,FAQ and Problem showing the system as a single high-level process, with its relationship to external entities of Helpdesk,Ticket and Issues. It should be easily understood by a wide audience, including Helpdesk,Issues and Network In zero leve DFD of Helpdesk Management System, we have described the high level flow of the Helpdesk system.

High Level Entities and proccess flow of Helpdesk Management System:

  • Managing all the Helpdesk
  • Managing all the Ticket
  • Managing all the Issues
  • Managing all the Track
  • Managing all the Network
  • Managing all the FAQ
  • Managing all the Problem
Zero Level Data flow Diagram(0 Level DFD) of Helpdesk Management System

First Level Data flow Diagram(1st Level DFD) of Helpdesk Management System :

First Level DFD (1st Level) of Helpdesk Management System shows how the system is divided into sub-systems (processes), each of which deals with one or more of the data flows to or from an external agent, and which together provide all of the functionality of the Helpdesk Management System system as a whole. It also identifies internal data stores of Problem, FAQ, Network, Track, Issues that must be present in order for the Helpdesk system to do its job, and shows the flow of data between the various parts of Helpdesk, Issues, FAQ, Problem, Network of the system. DFD Level 1 provides a more detailed breakout of pieces of the 1st level DFD. You will highlight the main functionalities of Helpdesk.

Main entities and output of First Level DFD (1st Level DFD):

  • Processing Helpdesk records and generate report of all Helpdesk
  • Processing Ticket records and generate report of all Ticket
  • Processing Issues records and generate report of all Issues
  • Processing Track records and generate report of all Track
  • Processing Network records and generate report of all Network
  • Processing FAQ records and generate report of all FAQ
  • Processing Problem records and generate report of all Problem
First Level Data flow Diagram(1st Level DFD) of Helpdesk Management System

Second Level Data flow Diagram(2nd Level DFD) of Helpdesk Management System :

DFD Level 2 then goes one step deeper into parts of Level 1 of Helpdesk. It may require more functionalities of Helpdesk to reach the necessary level of detail about the Helpdesk functioning. First Level DFD (1st Level) of Helpdesk Management System shows how the system is divided into sub-systems (processes). The 2nd Level DFD contains more details of Problem, FAQ, Network, Track, Issues, Ticket, Helpdesk.

Low level functionalities of Helpdesk Management System

  • Admin logins to the system and manage all the functionalities of Helpdesk Management System
  • Admin can add, edit, delete and view the records of Helpdesk, Issues, Network, Problem
  • Admin can manage all the details of Ticket, Track, FAQ
  • Admin can also generate reports of Helpdesk, Ticket, Issues, Track, Network, FAQ
  • Admin can search the details of Ticket, Network, FAQ
  • Admin can apply different level of filters on report of Helpdesk, Track, Network
  • Admin can tracks the detailed information of Ticket, Issues, Track, , Network
Second Level Data flow Diagram(2nd Level DFD) of Helpdesk Management System

Helpdesk Management System ER Diagram

Posted By freeproject on July 17, 2017

This ER (Entity Relationship) Diagram represents the model of Helpdesk Management System Entity. The entity-relationship diagram of Helpdesk Management System shows all the visual instrument of database tables and the relations between Ticket, Track, Help Desk, FAQ etc. It used structure data and to define the relationships between structured data groups of Helpdesk Management System functionalities. The main entities of the Helpdesk Management System are Help Desk, Ticket, issues, Track, Network and FAQ.

Helpdesk Management System entities and their attributes :

  • Help Desk Entity : Attributes of Help Desk are helpdesk_id, helpdesk_ticket_id, helpdesk_name, helpdesk_number, helpdesk_type, helpdesk_description
  • Ticket Entity : Attributes of Ticket are ticket_id, ticket_customer_id, ticket_type, ticket_date, ticket_description
  • issues Entity : Attributes of issues are issue_id, issue_developer_id, issue_tester_id, issue_title, issue_type, issue_description
  • Track Entity : Attributes of Track are track_id, track_issue_id, track_date, track_place, track_type, track_description
  • Network Entity : Attributes of Network are network_id, network_name, network_type, network_description
  • FAQ Entity : Attributes of FAQ are FAQ_id, FAQ_name, FAQ_type, FAQ_description

Description of Helpdesk Management System Database :

  • The details of Help Desk is store into the Help Desk tables respective with all tables
  • Each entity (FAQ, issues, Network, Ticket, Help Desk) contains primary key and unique keys.
  • The entity issues, Network has binded with Help Desk, Ticket entities with foreign key
  • There is one-to-one and one-to-many relationships available between Network, Track, FAQ, Help Desk
  • All the entities Help Desk, Network, issues, FAQ are normalized and reduce duplicacy of records
  • We have implemented indexing on each tables of Helpdesk Management System tables for fast query execution.
Helpdesk Management System ER Diagram

Helpdesk Management System Sequence Diagram

Posted By freeproject on January 31, 2018

This is the UML sequence diagram of Helpdesk Management System which shows the interaction between the objects of Helpdesk, Ticket, Support, Tracker, Ticket Type. The instance of class objects involved in this UML Sequence Diagram of Helpdesk Management System are as follows:

  • Helpdesk Object
  • Ticket Object
  • Support Object
  • Tracker Object
  • Ticket Type Object

This is the UML sequence diagram of Helpdesk Management System which shows the interaction between the objects of Helpdesk, Ticket, Support, Tracker, Ticket Type. The instance of class objects involved in this UML Sequence Diagram of Helpdesk Management System are as follows:

  • Helpdesk Object
  • Ticket Object
  • Support Object
  • Tracker Object
  • Ticket Type Object

Helpdesk Management System Use Case Diagram

Posted By freeproject on July 24, 2017

This Use Case Diagram is a graphic depiction of the interactions among the elements of Helpdesk Management System. It represents the methodology used in system analysis to identify, clarify, and organize system requirements of Helpdesk Management System. The main actors of Helpdesk Management System in this Use Case Diagram are: Super Admin, System User, Client, Users, who perform the different type of use cases such as Manage Help Desk, Manage Ticket, Manage issues, Manage Track, Manage Network, Manage FAQ, Manage Problem, Manage Users and Full Helpdesk Management System Operations. Major elements of the UML use case diagram of Helpdesk Management System are shown on the picture below.

The relationships between and among the actors and the use cases of Helpdesk Management System:

  • Super Admin Entity : Use cases of Super Admin are Manage Help Desk, Manage Ticket, Manage issues, Manage Track, Manage Network, Manage FAQ, Manage Problem, Manage Users and Full Helpdesk Management System Operations
  • System User Entity : Use cases of System User are Manage Help Desk, Manage Ticket, Manage issues, Manage Track, Manage Network, Manage FAQ, Manage Problem
  • Client Entity : Use cases of Client are View Tickets, Add Comments on Tickets, Change Status, Resolve Tickets
  • Users Entity : Use cases of Users are Create Tickets, View Status, Check Status, Add Comments

Use Case Diagram of Helpdesk Management System :

Helpdesk Management System Use Case Diagram

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