Ticket Support System (Helpdesk)

Posted By freeproject on October 8, 2015
Java, JSP and MySQL Project on Ticket Support System (Helpdesk)

Java, JSP and MySQL Project on Ticket Support System (Help Desk System)

We have developed this project for enhacing the features of Ticket Support or Help Desk System. Normally in a big companies each and every request is made my a ticket system and after that there is a process flow for it. We have developed a system which supports the ticketing system, where client/user can create the ticket and check the flow of the process. They can also communicate on the ticket issue. This project has been developed on Java, JSP and MySQL platform which runs over the Tomcat Server. You can also easily configure it with NetBeans and Eclipse IDE.

I have attached the Screens and demo of the project below the description. Look into for more details.

Users of Ticket Support System (Helpdesk System)

There are two type of users available in the project (Ticket Support System - Help Desk System) :

  • Client : With Limited Access
  • Admin : With full access

Functionality performed by Client user:

These are the functionality performed by the Client users.

  • Registration for Client
  • Login For Client
  • Change Password for Client
  • Edit Profile For Client
  • Adding tickets
  • Listing of all tickets created by him
  • Check the status of the tickets
  • View Tickets Reply
  • See all the FAQs
  • Logout Functionality

Functionality performed by Client user:

  • Login For Admin
  • Change Password for Admin
  • Edit Profile For Admin
  • Manage Client
    • Adding New Client
    • Edit the Exiting Client
    • View Profile of the Client
    • Listing of all Client
    • Assign roles to client for login
    • Create Login Credentials for Client
  • Manage Tickets
    • Add Tickets
    • View Details of the Tickets
    • Listing of all Tickets
    • Filter Tickets according to Ticket Type
    • Change the status of the Ticket
    • Delete the Tickets
    • Reply on the tickets
    • Searching of Tickets
  • Manage Ticket Type
    • Add Ticket Type
    • Edit Ticket Type
    • Listing of Ticket Type
  • Manage FAQs
    • Add FAQs
    • Edit FAQs
    • Listing of FAQs
  • Reports in the Project
    • Report of all Clients
    • Report of all Tickets
    • Report of all FAQs

Static Pages and other sections :

These static pages will be available in project

  • Home Page with good UI
  • Home Page will contain an animated slider for images banner
  • About us page will be available which will describe about the project
  • Contact us page will be available in the project

Technology Used in the project (Online Shoes Shoping)

We have developed this project using the below technology

  • HTML : Page layout has been designed in HTML
  • CSS : CSS has been used for all the desigining part
  • JavaScript : All the validation task and animations has been developed by JavaScript
  • JSP : All the front end logic has been written in JSP
  • Java : All the bussiness logic has been written in Java
  • MySQL : MySQL database has been used as database for the project
  • Tomcat : Project will be run over the Tomcat server

Supported Operating System

We can configure this project on following operating system.

  • Windows : This project can easily be configured on windows operating system. For running this project on Windows system, you will have to install Tomcat 7, JDK 7, MySQL 5.
  • Linux : We can run this project also on all versions of Linux operating system
  • Mac : We can also easily configured this project on Mac operating system.
Synopsis Buy Now: 
Synopsis of Help Desk Ticketing System
Project Title
Ticket Support System (Helpdesk)
Image
Java, JSP and MySQL Project on Ticket Support System (Helpdesk)
Description

We have developed this project for enhacing the features of Ticket Support or Help Desk System. Normally in a big companies each and every request is made my a ticket system and after that there is a process flow for it. We have developed a system which supports the ticketing system, where client/user can create the ticket and check the flow of the process. They can also communicate on the ticket issue. This project has been developed on Java, JSP and MySQL platform which runs over the Tomcat Server. You can also easily configure it with NetBeans and Eclipse IDE.

Operating System
Windows
Project Title
Ticket Support System (Helpdesk)
Project Rating
Average: 4.5 (180 votes)
Database
Price
₹ 5000 INR
Discount
20%
Offer Price
4000 INR / $ 70 USD
Documentation
Documentation charges will be extra for any project
Note
These softwares are not suitable for any of the business requriements.
Call or WhatsApp us on +91-8470010001 for buying this project.

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