Java, JSP and MySQL Project on Help Desk Ticketing System
This project Help Desk Ticketing System has been developed on Java, JSP and MySQL. The main objective for developing this project Help Desk ticketing System is an issue tracking system for issues Help Desks. This project help to provide information of trouble tickets regarding general issues such as email, viruses, network issues, etc. Help Desk team stored this information in Excel spreadsheets, but as the company has grown, managing these spreadsheets has become tedious. This application has a good appearance and is very easy to operate. It is very simple and easy to access at Java and JSP. It is a very simple source code. It saves our time and money This project provides a lot of features to manage in very well manner. This project contains a lot of advance modules which makes the back end system very powerful.
I have attached the Screens and demo of the project below the description. Look into for more details.
Functionality performed by Admin user:
These are the functionality performed by the admin users.
- Login For Admin
- Forgot password for Admin
- Edit Profile For Admin
- Change Password For Admin
- Logout Functionality
- Dashboard for Admin User
- Manage FAQ
- Adding New FAQ
- Edit the Exiting FAQ
- View details of the FAQ
- Listing of all FAQ
- Manage Ticket
- Adding New Ticket
- Edit the Exiting Ticket
- View details of the Ticket
- Listing of all Ticket
- Manage System User
- Adding New System User
- Edit the Exiting System User
- View details of the System User
- Listing of all System User
- Reports of the project Helpdesk Ticketing System
- Report of all FAQ
- Report of all Tickets
- Report of all System Users
Static Pages and other sections :
These static pages will be available in project Help Desk Ticketing System
- Home Page with good UI
- Home Page will contain an animated slider for images banner
- About us page will be available which will describe about the project
- Contact us page will be available in the project
Technology Used in the project Help Desk Ticketing System
We have developed this project using the below technology
- HTML : Page layout has been designed in HTML
- CSS : CSS has been used for all the desigining part
- JSP : All the front end logic has been written in JSP
- Java : All the bussiness logic has been written in Java
- MySQL : MySQL database has been used as database for the project
- Tomcat : Project will be run over the Tomcat server
Supported Operating System
We can configure this project on following operating system.
- Windows : This project can easily be configured on windows operating system. For running this project on Windows system, you will have to install Tomcat 7, JDK 7, MySQL 5.
- Linux : We can run this project also on all versions of Linux operating system
- Mac : We can also easily configured this project on Mac operating system.