Helpdesk Ticketing System UML Diagram

Posted By freeproject on March 22, 2018

Helpdesk Ticketing System Activity Diagram

Posted By freeproject on March 13, 2018

This is the Activity UML diagram of Helpdesk Ticketing System which shows the flows between the activity of Support, Tracker, Client, Ticket Type, Ticket. The main activity involved in this UML Activity Diagram of Helpdesk Ticketing System are as follows:

  • Support Activity
  • Tracker Activity
  • Client Activity
  • Ticket Type Activity
  • Ticket Activity

Features of the Activity UML diagram of Helpdesk Ticketing System

  • Admin User can search Support, view description of a selected Support, add Support, update Support and delete Support.
  • Its shows the activity flow of editing, adding and updating of Tracker
  • User will be able to search and generate report of Client, Ticket Type, Ticket
  • All objects such as ( Support, Tracker, Ticket) are interlinked
  • Its shows the full description and flow of Support, Ticket Type, Ticket, Client, Tracker
Helpdesk Ticketing System Activity Diagram

Helpdesk Ticketing System Class Diagram

Posted By freeproject on August 2, 2017

Helpdesk Ticketing System Class Diagram describes the structure of a Helpdesk Ticketing System classes, their attributes, operations (or methods), and the relationships among objects. The main classes of the Helpdesk Ticketing System are Ticket, Support, Helpdesk, Client, Issue, Track.

Classes of Helpdesk Ticketing System Class Diagram:

  • Ticket Class : Manage all the operations of Ticket
  • Support Class : Manage all the operations of Support
  • Helpdesk Class : Manage all the operations of Helpdesk
  • Client Class : Manage all the operations of Client
  • Issue Class : Manage all the operations of Issue
  • Track Class : Manage all the operations of Track

Classes and their attributes of Helpdesk Ticketing System Class Diagram:

  • Ticket Attributes : ticket_id, ticket_customer_id, ticket_type, ticket_date, ticket_description
  • Support Attributes : support_id, support_name, support_mobile, support_email, support_username, support_password, support_address
  • Helpdesk Attributes : helpdesk_id, helpdesk_ticket_id, helpdesk_name, helpdesk_number, helpdesk_type, helpdesk_description
  • Client Attributes : client_id, client_name, client_mobile, client_email, client_username, client_password, client_address
  • Issue Attributes : issue_id, issue_developer_id, issue_tester_id, issue_title, issue_type, issue_description
  • Track Attributes : track_id, track_issue_id, track_date, track_place, track_type, track_description

Classes and their methods of Helpdesk Ticketing System Class Diagram:

  • Ticket Methods : addTicket(), editTicket(), deleteTicket(), updateTicket(), saveTicket(), searchTicket()
  • Support Methods : addSupport(), editSupport(), deleteSupport(), updateSupport(), saveSupport(), searchSupport()
  • Helpdesk Methods : addHelpdesk(), editHelpdesk(), deleteHelpdesk(), updateHelpdesk(), saveHelpdesk(), searchHelpdesk()
  • Client Methods : addClient(), editClient(), deleteClient(), updateClient(), saveClient(), searchClient()
  • Issue Methods : addIssue(), editIssue(), deleteIssue(), updateIssue(), saveIssue(), searchIssue()
  • Track Methods : addTrack(), editTrack(), deleteTrack(), updateTrack(), saveTrack(), searchTrack()

Class Diagram of Helpdesk Ticketing System :

Class Diagram Image: 
Helpdesk Ticketing System Class Diagram

Helpdesk Ticketing System Component Diagram

Posted By freeproject on February 8, 2018

This is a Component diagram of Helpdesk Ticketing System which shows components, provided and required interfaces, ports, and relationships between the Helpdesk, Ticket, Client, Tracker and Support. This type of diagrams is used in Component-Based Development (CBD) to describe systems with Service-Oriented Architecture (SOA). Helpdesk Ticketing System UML component diagram, describes the organization and wiring of the physical components in a system.

Components of UML Component Diagram of Helpdesk Ticketing System:

  • Helpdesk Component
  • Ticket Component
  • Client Component
  • Tracker Component
  • Support Component

Featues of Helpdesk Ticketing System Component Diagram:

  • You can show the models the components of Helpdesk Ticketing System.
  • Model the database schema of Helpdesk Ticketing System
  • Model the executables of an application of Helpdesk Ticketing System
  • Model the system's source code of Helpdesk Ticketing System
Component Diagram: 

Help Desk Ticketing System Dataflow Diagram

Posted By freeproject on April 20, 2017

Help Desk Ticketing System Data flow diagram is often used as a preliminary step to create an overview of the Help Desk Ticketing without going into great detail, which can later be elaborated.it normally consists of overall application dataflow and processes of the Help Desk Ticketing process. It contains all of the userflow and their entities such all the flow of Help Desk, Ticket, Issues, Track, Network, FAQ, Problem. All of the below diagrams has been used for the visualization of data processing and structured design of the Help Desk Ticketing process and working flow.


Zero Level Data flow Diagram(0 Level DFD) of Help Desk Ticketing System :

This is the Zero Level DFD of Help Desk Ticketing System, where we have eloborated the high level process of Help Desk Ticketing. It’s a basic overview of the whole Help Desk Ticketing System or process being analyzed or modeled. It’s designed to be an at-a-glance view of Network,FAQ and Problem showing the system as a single high-level process, with its relationship to external entities of Help Desk,Ticket and Issues. It should be easily understood by a wide audience, including Help Desk,Issues and Network In zero leve DFD of Help Desk Ticketing System, we have described the high level flow of the Help Desk Ticketing system.

High Level Entities and proccess flow of Help Desk Ticketing System:

  • Managing all the Help Desk
  • Managing all the Ticket
  • Managing all the Issues
  • Managing all the Track
  • Managing all the Network
  • Managing all the FAQ
  • Managing all the Problem
Zero Level DFD Help Desk Ticketing System

First Level Data flow Diagram(1st Level DFD) of Help Desk Ticketing System :

First Level DFD (1st Level) of Help Desk Ticketing System shows how the system is divided into sub-systems (processes), each of which deals with one or more of the data flows to or from an external agent, and which together provide all of the functionality of the Help Desk Ticketing System system as a whole. It also identifies internal data stores of Problem, FAQ, Network, Track, Issues that must be present in order for the Help Desk Ticketing system to do its job, and shows the flow of data between the various parts of Help Desk, Issues, FAQ, Problem, Network of the system. DFD Level 1 provides a more detailed breakout of pieces of the 1st level DFD. You will highlight the main functionalities of Help Desk Ticketing.

Main entities and output of First Level DFD (1st Level DFD):

  • Processing Help Desk records and generate report of all Help Desk
  • Processing Ticket records and generate report of all Ticket
  • Processing Issues records and generate report of all Issues
  • Processing Track records and generate report of all Track
  • Processing Network records and generate report of all Network
  • Processing FAQ records and generate report of all FAQ
  • Processing Problem records and generate report of all Problem
First Level DFD Help Desk Ticketing System

Second Level Data flow Diagram(2nd Level DFD) of Help Desk Ticketing System :

DFD Level 2 then goes one step deeper into parts of Level 1 of Help Desk Ticketing. It may require more functionalities of Help Desk Ticketing to reach the necessary level of detail about the Help Desk Ticketing functioning. First Level DFD (1st Level) of Help Desk Ticketing System shows how the system is divided into sub-systems (processes). The 2nd Level DFD contains more details of Problem, FAQ, Network, Track, Issues, Ticket, Help Desk.

Low level functionalities of Help Desk Ticketing System

  • Admin logins to the system and manage all the functionalities of Help Desk Ticketing System
  • Admin can add, edit, delete and view the records of Help Desk, Issues, Network, Problem
  • Admin can manage all the details of Ticket, Track, FAQ
  • Admin can also generate reports of Help Desk, Ticket, Issues, Track, Network, FAQ
  • Admin can search the details of Ticket, Network, FAQ
  • Admin can apply different level of filters on report of Help Desk, Track, Network
  • Admin can tracks the detailed information of Ticket, Issues, Track, , Network
Second Level DFD Help Desk Ticketing System

Helpdesk Ticketing System ER Diagram

Posted By freeproject on July 17, 2017

This ER (Entity Relationship) Diagram represents the model of Helpdesk Ticketing System Entity. The entity-relationship diagram of Helpdesk Ticketing System shows all the visual instrument of database tables and the relations between Support, Client, Ticket, Track etc. It used structure data and to define the relationships between structured data groups of Helpdesk Ticketing System functionalities. The main entities of the Helpdesk Ticketing System are Ticket, Support, Helpdesk, Client, Issue and Track.

Helpdesk Ticketing System entities and their attributes :

  • Ticket Entity : Attributes of Ticket are ticket_id, ticket_customer_id, ticket_type, ticket_date, ticket_description
  • Support Entity : Attributes of Support are support_id, support_name, support_mobile, support_email, support_username, support_password, support_address
  • Helpdesk Entity : Attributes of Helpdesk are helpdesk_id, helpdesk_ticket_id, helpdesk_name, helpdesk_number, helpdesk_type, helpdesk_description
  • Client Entity : Attributes of Client are client_id, client_name, client_mobile, client_email, client_username, client_password, client_address
  • Issue Entity : Attributes of Issue are issue_id, issue_developer_id, issue_tester_id, issue_title, issue_type, issue_description
  • Track Entity : Attributes of Track are track_id, track_issue_id, track_date, track_place, track_type, track_description

Description of Helpdesk Ticketing System Database :

  • The details of Ticket is store into the Ticket tables respective with all tables
  • Each entity (Track, Helpdesk, Issue, Support, Ticket) contains primary key and unique keys.
  • The entity Helpdesk, Issue has binded with Ticket, Support entities with foreign key
  • There is one-to-one and one-to-many relationships available between Issue, Client, Track, Ticket
  • All the entities Ticket, Issue, Helpdesk, Track are normalized and reduce duplicacy of records
  • We have implemented indexing on each tables of Helpdesk Ticketing System tables for fast query execution.
Helpdesk Ticketing System ER Diagram

Helpdesk Ticketing System Sequence Diagram

Posted By freeproject on January 31, 2018

This is the UML sequence diagram of Helpdesk Ticketing System which shows the interaction between the objects of Ticket, Helpdesk, Client, Ticket Type, Tracker. The instance of class objects involved in this UML Sequence Diagram of Helpdesk Ticketing System are as follows:

  • Ticket Object
  • Helpdesk Object
  • Client Object
  • Ticket Type Object
  • Tracker Object

This is the UML sequence diagram of Helpdesk Ticketing System which shows the interaction between the objects of Ticket, Helpdesk, Client, Ticket Type, Tracker. The instance of class objects involved in this UML Sequence Diagram of Helpdesk Ticketing System are as follows:

  • Ticket Object
  • Helpdesk Object
  • Client Object
  • Ticket Type Object
  • Tracker Object

Helpdesk Ticketing System Use Case Diagram

Posted By freeproject on July 24, 2017

This Use Case Diagram is a graphic depiction of the interactions among the elements of Helpdesk Ticketing System. It represents the methodology used in system analysis to identify, clarify, and organize system requirements of Helpdesk Ticketing System. The main actors of Helpdesk Ticketing System in this Use Case Diagram are: Super Admin, System User, Client, Support, who perform the different type of use cases such as Manage Ticket, Manage Support, Manage Helpdesk, Manage Client, Manage Issue, Manage Tracker, Manage Ticket Type, Manage Users and Full Helpdesk Ticketing System Operations. Major elements of the UML use case diagram of Helpdesk Ticketing System are shown on the picture below.

The relationships between and among the actors and the use cases of Helpdesk Ticketing System:

  • Super Admin Entity : Use cases of Super Admin are Manage Ticket, Manage Support, Manage Helpdesk, Manage Client, Manage Issue, Manage Tracker, Manage Ticket Type, Manage Users and Full Helpdesk Ticketing System Operations
  • System User Entity : Use cases of System User are Manage Ticket, Manage Support, Manage Helpdesk, Manage Client, Manage Issue, Manage Tracker, Manage Ticket Type
  • Client Entity : Use cases of Client are Create Tickets, Add Comments, Check Status
  • Support Entity : Use cases of Support are Viiew Tickets, Search Clients, Change Status, Add Comments

Use Case Diagram of Helpdesk Ticketing System :

 Helpdesk Ticketing System Use Case Diagram

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